Regina Wassink & Claudia Beemster

5 tips for better interview results

Posted by Regina Wassink & Claudia Beemster on 30 October 2014

Tags: Decision Model Management, Business Model Management, Enterprise Architecture Management, Lean Management, Business Process Management, Infrastructure Architecture Management, Governance, Risk & Compliance

Do you recognize the feeling that you did not fully receive or obtain the complete set of information in the meeting you just left? Then you know that asking the right questions is not always sufficient in order to get the desired answers.

But what more can you do? And how do you know whether you have collected the most relevant input?

Where we use the term ‘interview’, we actually refer to a broad spectrum of meetings and conversations. As we see it, a lot of the business meetings, workshops and conversations we are in, involve the gathering, interpreting and exchange of information. All these conversations have an ‘interview component’ in it. 

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Bas Beuger

Management by Measurement – The true value of Performance Indicators

Posted by Bas Beuger on 24 October 2014

Tags: Business Process Management

“If you can't measure it, you can't improve it” is a wise saying by Peter Drucker. In this blog I elaborate on the use of Performance Indicators (PI’s) in order to measure the performance of your processes and present some valuable tips regarding the use of PI’s. In my following blog I will demonstrate how I used PI’s in one of my projects in order to improve business  performance.


PI’s provide us valuable information about how our processes are running and whether adjustment is required. On a strategic level these indicators are called KPI’s:  Key Performance Indicators. They are used to get insight in the extent the organization is attaining its strategic objectives. On a more tactical and operational level, PI’s provide information that can be used for making processes more effective and efficient which in turn enhances customer value. Besides, PI’s may eventually indicate the need for projects required (such as redesign of our processes or adjustment of applications). Whereas the design of a process helps us to plan the operational work in line with our strategy (how the process is intended, how it should work), PI’s help us to reflect on how the work was actually executed (how the process is working, how it actually is).

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Bas van Gils & Sven van Dijk

The ArchiMate Files – 2. The real world, models, architecture

Posted by Bas van Gils & Sven van Dijk on 21 October 2014


This is the second posting in our series on using ArchiMate in practice. The goal of this posting is to come to grips with the term “architecture model” and relate that to the use of ArchiMate. This is a tricky discussion: despite many definitions, it appears that architecture is still an elusive term:
• It has to do with granularity, we distinguish between “architecture” and (detailed) design
• It has a process aspect (i.e., “doing” architecture) as well as a product aspect (i.e., the architecture that we can stick on the wall with Blu-Tack.
• It has a timing aspect: the architecture of ‘now’ versus the architecture of ‘tomorrow’
We will use a bit of theory to explain our view on this discussion, starting off with the definition of architecture from the ISO/IEC/IEEE 42010 standard. 
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Marc Lankhorst & Tim Vehof

BiZZdesign: One-Stop Shop for Building Your Enterprise Architecture Capability

Posted by Marc Lankhorst & Tim Vehof on 16 October 2014

As we have pointed out in a previous blog, organizations need to develop a coherent business transformation management capability, which aligns the various disciplines involved in change along desired business outcomes. Few organizations have a systematic and reliable way of translating business strategy into action across all relevant elements of the organization. Establishing such a practice requires appropriate ways of working, skills, and tools. BiZZdesign is the one-stop shop that helps you with establishing and maturing your change capability.

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Bas van Gils & Sven van Dijk

The ArchiMate Files – 1. Introduction and Theory

Posted by Bas van Gils & Sven van Dijk on 15 October 2014

The position of Enterprise Architecture

Change has become a fact of life for most organizations. Even more, the speed of change is also increasing at a near exponential pace. We’ve learned to accept that the days of slowly moving from one stable plateau to the next are long gone. In order to survive and be successful, it is crucial for any organization to embrace this as a way of life. If you don’t, then you’ll fall behind with huge risks for survival.

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Marc Lankhorst & Sven van Dijk

Driving Business Outcomes with Enterprise Architecture as a Knowledge Hub

Posted by Marc Lankhorst & Sven van Dijk on 09 October 2014

Very few organizations have a systematic and reliable way of translating a business strategy into action across all relevant elements of the organization. Implementing a long-term plan by successive decomposition, design and realization steps is only possible in stable circumstances. Classical top-down strategy implementation cannot keep up with the transformation speed required in a rapidly changing environment.

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Bas van Gils & Sven van Dijk

ArchiMate from theory to practice: series overview

Posted by Bas van Gils & Sven van Dijk on 06 October 2014

Enterprise modeling is an increasingly important topic for many organizations. It is widely recognized that models help understand the complex interplay of all elements that make up an organization. One of our clients uses “POPIT” (People, Organization, Process, Information and Technology) as an abbreviation to denote some of these elements. It is easy to extend this with service offering, culture, and many other aspects. This understanding gives a sense of grip, which is particularly useful in the face of managing change across the enterprise.

Over the last few years, ArchiMate has quickly become the de facto standard for enterprise (architecture) modeling. The language was developed by a large consortium in the Netherlands, and is now a widely accepted, open, international standard. A lot has been written about ArchiMate. A small selection of some excellent resources are:

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Henry Franken

Gartner Magic Quadrant for Enterprise Architecture tools 2014

Posted by Henry Franken on 05 October 2014

Last week Gartner launched Magic Quadrant 2014 for Enterprise Architecture. Always an exciting moment after an elaborate evaluation process! Of course, we are very proud of our leader position and view it as an acknowledgement of the business outcomes we help our customers deliver.

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David van Eck

How to be successful with the process design team? Five tips!

Posted by David van Eck on 01 October 2014

How to be successful with the process design team? Five tips!

Over the past years many organizations have been working with an Agile method for software development, providing the design and development team with a particularly important role. Within several projects in which I was involved I had the chance to experience this from up close. In this blog I would like to share with you my experiences in working with the five top tips helping a design team efficiently and effectively perform within an Agile environment.

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Peter Matthijssen

Large organizations don’t need customers, they can be busy with themselves

Posted by Peter Matthijssen on 31 August 2014

I borrowed this quote from Bert Kersten (Professor at Nyenrode Business School). And it is so true! I see it every day, people being busy with internal projects, organizational structures, performance indicators, IT issues. But where is the customer? Organizations have become so large and complex, that most employees and management never even come close to a customer. Customer contact is delegated to a small group of employees, supported by CRM systems and big data analytics. How can we talk about customer value and quality if the customer is that far away?

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