Business games 2 of 4: Gaming and Business Process Management

Guido Cohlst
Posted by Guido Cohlst on Oct 22, 2012

Enterprise Architecture, Business Process Management

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Many organizations are divided into departments, each with their own tasks. Understanding the work of other departments and relevant dependencies between the department and other departments is often inadequate. Business games sets people in motion and specifically stimulates them to let go of department-oriented thinking. Participants will quickly realize that hard work alone will not help in the long term, unless they also keep sight of their own contribution to the (team) performance.

Business games are an ideal introduction of Business Process Management in ‘what is a process?’ and ‘what is process thinking?’. Subjects that are dealt with include for example customer-orientation, result- orientation, coordination with the client organization, and cost awareness. During the game cycle (link blog 1) participants learn the importance of good agreements, breaking down barriers and sharing knowledge. All in a businesslike dialogue with different departments in one process!

Business games even offers help when implementing a new working method. It shows the results of the implementation of result-oriented and process oriented work, and the problems which may arise from it. The save environment also offers participants the opportunity to improve performance by applying logistic principles and experiencing and testing abstract ideas in practice. This all gives a lot of energy and motivates participants to critically analyze their own work processes.

BPM business games are simulation games for everyone within an organization, because everyone is (directly or indirectly) involved in a process. All participants get their own insights and learning moments that relate to their own work and that of others. During a game participants will experience the awareness of process thinking themselves and they will be able to improve the quality of the process (Figure 1: Process thinking). Based on the Lean - Six Sigma theory participants are identifying and reducing distortions/waste problems as well as problems within the simulated process. New insights are gained through working together as a team in a challenging, fun and stimulating simulation environment.

Figure 1: Process thinking

If you are curious as to whether our BPM/LEAN simulation game – Ease-it – might be useful for your organization or you just want to subscribe to one of our free demo events, feel free to contact the BiZZdesign Academy at

In the following Blogs the next subjects will be addressed:

  • Demonstrating Enterprise Architecture in a game
  • Conclusions and Best Practices

Follow the steps in this blog series to discover why and how Business games could suit your organization. If you would like to know more, please leave a comment.

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