BiZZdesign Blog

Education and inspiration for business transformation

 
 
BPM: The Customer Journey

posted by Peter Matthijssen on Apr 7, 2016

There is a lot of power in Business Process Management (BPM) and process thinking. Our process flow diagrams describe ‘what is done’, and support us in designing, improving and controlling our processes. The results of processes should be of value to our customers. But how do our customers experience our processes? A very powerful technique, aimed at customer experience, is the Customer Journey. It is a must-have technique for your BPM/Lean toolkit!




The Art of Scoping: 5 Lessons to be Learned

posted by Ton Baas en David van Eck on Apr 24, 2015

Everybody scopes in their daily life, at school or at work. Mostly this is done without a second thought. Who is responsible for buying groceries and making dinner? Where should I go on holiday? Who should I go with, and how long for? These are familiar questions to all of us. However, these types of questions do not only apply to daily life.




5 Steps to Optimally Use Your Process Models

posted by Marye Legters on Apr 10, 2015

Process models are a powerful means to describe, analyze and communicate processes. However, process models are often outdated and underused. The reasons for this differ. Sometimes it seems that people are unable to read and understand models; people do not know the models are available; or content is unrecognized or outdated. Putting effort into the design and the way you publish your models is key to success in handling these issues. This way, the effect of process models can be optimized! So how can you optimally use your process models? In this blog I present five simple steps that help BPM practitioners to realize this. 




Business Process Modeling: Top-down or bottom-up?

posted by David van Eck on Nov 25, 2014

During Business Process Management trainings, people often ask me about the best modeling technique: How to model a process model? Where do I begin? Questions that many of you have asked yourselves when beginning to design a process model. In this blog I would like to take you along with me to the world of top-down or bottom-up modeling. Let me start by clarifying some frequently used terms. Then, I will share several personal experiences and my preferred method of working. 




How to be Successful with the Process Design Team: Five Tips

posted by David van Eck on Oct 2, 2014

Over the past years many organizations have been working with an Agile method for software development, providing the design and development team with a particularly important role. Within several projects in which I was involved I had the chance to experience this from up close. In this blog I would like to share five top tips to help a design team efficiently and effectively perform within an Agile environment.



ERP Implementation: A Process Driven and Human Oriented Approach

posted by Bas Beuger on Oct 8, 2013


Welcome to our blog. This is an archived post, most of our knowledge and advice remain valid but some material or links may be outdated. Click here to see our most recent posts.

In this blog I will outline an effective strategy to prepare for the implementation of Enterprise Resource Planning (ERP) within an organization. ERP is implemented in order to support business processes in an integral, cost-efficient way.




Welcome to the world of BPMN 2.0 – Some valuable tips!

posted by Bas Beuger on Jul 24, 2013

Welcome to our blog. This is an archived post, most of our knowledge and advice remain valid but some material or links may be outdated. Click here to see our most recent posts.

In this blog I elaborate about the Business Process Model and Notation (BPMN) standard, which advantages it brings you and how you should use this standard in a powerful manner. BPMN is the de facto international standard for modeling business processes. Version 2.0 was released in 2011 and the standard is maintained by the Object Management Group.




Master Data Management/Data Governance summit recap

posted by Bas van Gils on Apr 19, 2013

Welcome to our blog. This is an archived post, most of our knowledge and advice remain valid but some material or links may be outdated. Click here to see our most recent posts.

From April 15-17, IRM UK has hosted the co-located Master Data Management (MDM) + Data Governance (DG) Summit in London, UK. I attended the 16th and 17th and saw many interesting sessions on a wide range of topics. The conference was well attended with a great mix of practitioners, thought leaders, and vendors.




Score! Using Performance Indicators in practice

posted by Bas Beuger on Apr 17, 2013

Welcome to our blog. This is an archived post, most of our knowledge and advice remain valid but some material or links may be outdated. Click here to see our most recent posts.

In this blog I would like to demonstrate a way of using performance indicators to improve process performance, as I did in one of my projects. In a previous blog I explained what a performance indicator entails and presented some practical tips for using them. Now I would like to demonstrate the value of using PI’s in practice. 




Business Process Management vs. Business Analysis?

posted by Peter Matthijssen on Feb 6, 2013

Business Process Management is old school; Business Analysis is the new hype”. Huh…? With all terminology and current trends, it is easy to get confused. If you ask five different people to clear things up, you will probably get five different explanations. It is all about definitions. In this blog I will distinguish Business Analysis from Business Process Management.